Terms of Service

These are the terms you agree to when you sign up for or use Trafnova. Read them carefully — they cover acceptable use, what you can expect from us, and the limits of our liability.

1. The service

Trafnova is a privacy-friendly web analytics service operated by [OPERATOR_NAME] ("we", "us"). We provide a JavaScript tracker, a dashboard for the analytics data it collects, an AI-generated daily digest email, anomaly alerts, and adjacent features described at trafnova.com.

By creating an account or installing our tracker on a site you control, you ("you", "the customer") agree to these terms. If you don't agree, don't use the service.

2. Account & access

You sign in passwordlessly via a one-time link sent to your email address, or via Google OAuth. You're responsible for keeping access to your email account secure — anyone who can read your inbox can sign in as you. Tell us at [email protected] if you suspect your account is compromised.

One account per natural person or legal entity. You can manage any number of sites within a single account.

3. Acceptable use

You agree NOT to use Trafnova to track:

• Websites or sub-pages distributing illegal content (CSAM, terrorism content, mass infringement)
• Sites that exist primarily to phish, scam, or distribute malware
• Sites you don't own or operate (no third-party / unconsented tracking)
• Personal data not described in our Privacy Policy (e.g. you must not pass PII as custom event properties)

You also agree not to interfere with the service: no DoS, scraping the dashboard at unreasonable rates, reverse-engineering the AI prompts, bypassing rate limits, or sharing API tokens publicly.

We may suspend or terminate accounts that violate these rules, with or without notice. Where reasonable we will email you first so you can remediate.

4. Subscription, fees & billing

During public beta the service is offered free of charge subject to reasonable limits. We may introduce paid plans at any time; if we do, active accounts will receive at least 14 days' notice by email, with the option to keep using a free tier (if one is offered), upgrade, or cancel and export their data.

Once paid plans launch:

• Subscriptions are billed in advance, typically monthly or annually, via Stripe
• You can cancel any time from the in-app settings; the subscription stays active until the end of the current period
• We don't offer pro-rated refunds for partial periods. EU/UK consumers retain the statutory right of withdrawal where it applies.
• If payment fails, we will retry and email you; the account may be suspended after repeated failure
• VAT/sales tax is added where required by law

5. Your data, your content

You own the analytics data we collect on your behalf. We process it only to operate the service, as described in the Privacy Policy and the Data Processing Addendum.

You can export your data at any time via the in-app CSV download, the Stats API, or by emailing us. On account closure your data is deleted within 30 days, except where retention is required by law.

6. Service availability

We aim for high availability but during public beta we do not offer a formal uptime SLA. We will publish a status page and notify customers of significant incidents by email. Paid plans, when introduced, may include an explicit SLA — those terms will be added here.

7. Our intellectual property

The Trafnova service, the dashboard, the tracker source, marketing copy, and the brand are owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use the service for the term of your subscription. You may install the tracker snippet on as many of your own sites as your plan allows, but you may not redistribute the tracker as part of a separate product.

8. Disclaimer & limitation of liability

Trafnova is provided "as is". To the maximum extent permitted by law:

• We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• We aren't liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data
• Our total liability for any claim is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim (or EUR 100 if you haven't paid us anything)

Nothing in these terms limits liability we cannot disclaim by law — for instance, gross negligence, willful misconduct, or statutory consumer rights.

9. Indemnity

You agree to indemnify us against claims arising from your breach of these terms, your acceptable-use violations, or content you collect via the tracker that infringes third-party rights.

10. Changes to these terms

We may change these terms. If a change materially reduces your rights, we will email active customers at least 14 days before it takes effect. Continued use after the effective date counts as acceptance. If you don't accept a change, cancel before it takes effect and your data is deleted per Section 5.

11. Termination

You can close your account any time from in-app settings, which deletes all of your sites and their events. We can suspend or terminate access for material breach of these terms; we will give written notice and a reasonable cure period where the breach is curable.

12. Governing law & jurisdiction

These terms are governed by the laws of [JURISDICTION], excluding its conflict of law rules. Disputes are subject to the exclusive jurisdiction of the courts located in [JURISDICTION], except where mandatory consumer protection law gives you the right to bring proceedings in your country of residence.

13. Contact

Anything contractual: [email protected].
Anything else: [email protected].